The Versions tab won't load or says it can't install — how do I fix it?

If the Software page (the old Versions tab) won't load or says it can't install, it's usually something small and fixable. Work through the checks below before opening a ticket.

Common fixes

1. Make sure the server is stopped before installing a new version.
2. Refresh the page and reopen the Software page.
3. Free up disk space if you're near the cap — installs need room.
4. Try again in a minute — the installer fetches files from upstream, which can briefly time out.

If it still fails

Grab any error shown and open a ticket with your server ID.

Tip: A "Failed to connect to Node API" style message on a tab is a node-side config issue, not something you did — tell us and we'll fix it.

Frequently asked questions

Does the server need to be stopped to install? Yes — stop the server first, then install from the Software page.

What if I see a "Failed to connect to Node API" error? That's a node-side config issue on our end — open a ticket with your server ID and we'll fix it.