My VPS is broken — can I get a temporary VPS, and when will it be fixed?

If your VPS isn't working, we'll help get you back up and running — the specifics depend on what's actually wrong. Because a VPS is unmanaged, most "broken VPS" cases are OS- or software-level and fixable, but if it's on our side we'll give you a clear status.

Note: VPS plans aren't sold any more. If you already have a VPS with us, message the team for help.

How we diagnose it

Start by telling us what's happening so we can point to the fastest fix.

1. Open a ticket describing the symptoms and what changed recently.
2. If the issue is your own OS or config, a reinstall often resolves it fastest.
3. If it's host-side, we'll give you a status and timeline.

Tip: Because VPS instances are unmanaged, most "broken VPS" cases are OS/software-level and fixable with a reinstall — just back up your data first, since a reinstall wipes the machine.

Temporary replacements and timelines

Whether a temporary VPS makes sense depends on the situation.

• A temporary replacement is handled case-by-case — ask in your ticket and we'll let you know.
• Fix timelines depend on the cause: self-inflicted OS/config issues are usually quick to resolve, and host-side issues get a status update from us.

Frequently asked questions

Can I get a temporary replacement? Ask us — it's case-by-case and depends on the situation.

What's the ETA for a fix? It depends on the cause. Host-side issues get a status and timeline from us.