Archive/unarchive fails, hangs, or errors (e.g. timeout, "file too big")?

When archiving or unarchiving fails, hangs, or throws a "file too big" error, it's almost always about size, disk space, or an unsupported format — not a broken file. Working through these in order will usually get it done.

Why this happens

Extracting needs room for both the archive and its unpacked contents, so a near-full disk stops the operation partway. Very large operations can also exceed what a single web request can handle, and non-standard formats like .rar simply aren't supported.

How to fix it

1. Check free disk space — extracting needs room for both the archive and its contents.
2. For very large archives, do the compress/extract on your PC over SFTP instead of in the browser.
3. Confirm the format is supported (.zip, .tar, .tar.gz/.tgz) — convert .rar first.
4. If a huge operation times out in the panel, open a ticket and we'll run it server-side for you.

Warning: A timeout on a giant archive usually means it exceeded what the web request can handle — that's a size limit, not a broken file. Split it or let us handle it.

Frequently asked questions

I get "file too big" — what does that mean? You're likely near your disk quota. Free up space, move to a bigger plan with Change plan on your server's Billing page (on Budget Minecraft and Hytale you can add storage there), or message the team.

Can support extract it for me? Yes — open a ticket or add us as a Files subuser and we'll run the extraction server-side.