Your server guides
101 guidesUsing your server's tools in the client area (and the game panel): console, files, SFTP, databases, schedules, sub-users and backups.
- A version change didn't apply, reverted, or won't load after restart — what's wrong?
- Archive/unarchive fails, hangs, or errors (e.g. timeout, "file too big")?
- Are there size or storage limits on archiving/unarchiving?
- Can I get a trial of a larger plan, or share my files with me on another plan?
- Can I get backups delivered off-panel (email, Google Drive, download link, daily)?
- Can I get company/business info (requisites) for HumbleServers?
- Can I get console or FTP access outside the panel?
- Can I host a web map (BlueMap) or a website, and what web hosting do you offer?
- Can I install npm packages or import from the root filesystem via the panel?
- Can I recover files from a deleted or shut-down server, and within what window?
- Can I use custom mods, or only ones from a catalog?
- Can I use, or can support install, a version or build not on the list?
- Can SQLite be converted to MySQL, and is the database used for world restore?
- Can support archive my whole server and give me a downloadable file?
- Can support look at or enter my console to diagnose an issue?
- Can support restore or create a backup for me (a specific date, folder, or file)?
- Can support retrieve a specific folder or file from a deleted server?
- Can support unzip or decompress a file into my server for me?
- Can support upload files or folders to my server for me?
- Can you roll back or reload my server to a previous state?
- Do I need the server off to change version, and how do I do it?
- Do I turn the console/server off during a plan change?
- Do backups cover my MySQL databases?
- Does Humble use Pterodactyl, and can I get an API key?
- Does my plan include CPU optimization or higher clock speeds?
- How do I SSH into my server container?
- How do I archive (zip) my world or files in the panel?
- How do I change my server's timezone?
- How do I change, update, or downgrade my server version without losing data?
- How do I clear the console?
- How do I configure a brand-new server from scratch?
- How do I connect to my database from an external SQL tool?
- How do I connect via SFTP (FileZilla/WinSCP)?
- How do I create a backup right now, and how do I back up before a version change?
- How do I diagnose a broken or conflicting mod/plugin?
- How do I diagnose a specific console error (plugin, mod, thread, or config error)?
- How do I download my server files, world, or player data to my PC?
- How do I edit server.properties and other config files?
- How do I find the console/panel URL of a deleted server?
- How do I fix database errors like "Too many connections", timeouts, or corruption?
- How do I generate a new world, or upload my own instead?
- How do I give support full permissions to help me?
- How do I install a resource/texture pack that prompts players?
- How do I install mods or plugins — from a catalog or from files?
- How do I install multiple mods at once or a whole server pack?
- How do I make my server cross-version or cross-platform (Java + Bedrock)?
- How do I manage 2FA — enabling it, and avoiding lockout?
- How do I migrate a pre-configured server/world from another host without data loss?
- How do I password-protect my server or control who can join (whitelist, premium-only)?
- How do I reset or delete my world?
- How do I restore my server to an earlier state?
- How do I see my current version without joining the server?
- How do I set a server icon or description (MOTD)?
- How do I set the startup jar/script and fix "invalid or corrupt jarfile" errors?
- How do I set up a login/authentication plugin for players?
- How do I set up a specific server type (Bedrock, Spigot, Mohist, Velocity, Waterfall, Forge)?
- How do I stop attacks or DDoS from overloading my server?
- How do I stop files from being deleted or reset on every restart?
- How do I transfer files between my servers, or to another user?
- How do I unzip/unarchive a file (tar.gz, tgz, tar, zip) on the server?
- How do I upload files or a pre-made world/map to my server?
- How do I use custom skins, or clear my profile info on the server?
- How does chunk loading work, and how do I avoid world corruption?
- How long until a newly purchased server appears in the panel?
- How many databases do I get, and can I get more?
- I can't connect to SFTP/SSH — why the error?
- I can't reach my server or the panel from my location — is it my ISP?
- I deleted files (or everything) by accident — can they be restored?
- I have "no permission" in my own server's console — how do I become operator/admin?
- I never received my welcome/setup email or a password-reset token — what now?
- I'm having billing-page issues (adding funds fails, can't remove cart items, held balance)?
- If I change server location/region, do I keep my files and database?
- If I upgrade or downgrade my plan, will it delete my files or change my IP?
- Is a deleted-file-retrieval fee waivable?
- Is a domain a separate purchase, and can players connect by IP only?
- Is my database safe — did I lose it or get it "stolen"?
- Is the panel or website down, or under maintenance?
- Is there a guide or training on how to use the panel?
- My console is spamming messages — is it harmful and how do I stop it?
- My unarchived world lands in the wrong place, or won't load — how do I fix it?
- My uploaded world doesn't show, or the server made a new one instead — why?
- Players get kicked, lag, or stall when many join at once — why?
- Subuser permissions won't show, or I get a "valid email required" error — why?
- The Mods tab is stuck loading or errors (500) when installing — what now?
- The download option isn't appearing, or downloads error out — why?
- The panel UI is glitching (missing button text, lag) — how do I fix it?
- The panel won't load, or says "trouble connecting to your server" — what do I do?
- The restart button doesn't work and my server is stuck on "Starting..." — how do I fix it?
- What are the upload size limits, and how do I upload large files?
- What format must a pre-made world be in, and can it include mods?
- What plan, CPU, or RAM do I need for X players or a heavy modpack?
- Where are archived files saved, and how do I download them?
- Where are optimization/config files, and how do I disable features like the Nether?
- Where do I find or set my SFTP password?
- Where do I put an uploaded world, map, plugin, or mod?
- Where do I see and download my backups?
- Which versions are available, what's the latest supported, and when are new ones added?
- Why is my server overloaded, and how do I fix it (CPU, RAM, RAM Buffer)?
- Why is my server slow to load or stuck loading (server list, world gen)?
- Why is my upload stuck, slow, or failing (or won't take folders)?
- Will changing version delete my progress or keep the same map?
- Will restoring bring back files I deleted?
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