Why is my upload stuck, slow, or failing (or won't take folders)?
Most upload trouble comes down to one of three things: the old panel's uploader, a dropped connection, or a full disk. Working through them in order usually clears the problem fast.
Why uploads fail
The old panel's web uploader handles folders poorly and struggles with very large or numerous files, especially on a flaky connection. The client area's Files page takes whole folders and files of any size and sends them straight to the server. A full disk quota will also block uploads outright.
How to fix it
- Upload from your server's Files page in the client area — it takes whole folders (drag and drop) and has no size limit — or use SFTP.
- Check you have free disk space in the Files header; a full quota blocks uploads.
- On a flaky connection, upload a single archive and unarchive it, rather than many small files.
- Retry over SFTP if a web upload repeatedly fails partway.
Tip: SFTP resumes and handles interruptions far better than the browser for anything large.
Frequently asked questions
Can support upload for me? We can help in some cases via scoped subuser access — see "Can support upload files or folders to my server for me?" for how that works.
More in File Management — Upload
- How do I upload files or a pre-made world/map to my server?
- Where do I put an uploaded world, map, plugin, or mod?
- What format must a pre-made world be in, and can it include mods?
- What are the upload size limits, and how do I upload large files?
- Can support upload files or folders to my server for me?