Billing & account guides
70 guidesInvoices, payment methods, upgrades, suspensions, refunds and account questions.
- Are there active promo codes right now (for example HUMBLE25)?
- Are there local/alternative payment methods for my region?
- Can I access my files while my server is suspended?
- Can I cancel one specific server when I have multiple?
- Can I change my billing cycle (for example monthly to quarterly or yearly)?
- Can I change my invoice due date to line up with my pay schedule?
- Can I change the registered owner/payer of a server?
- Can I combine multiple codes, or do you price-match?
- Can I extend for a single month without committing to a subscription?
- Can I get a receipt, proof of payment, or a company-addressed invoice?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Can I have multiple servers under one account?
- Can I pause my subscription and keep my files?
- Can I prepay for several months or a year, or pay in installments?
- Can I transfer a server or share access without giving out my password?
- Can I undo a cancellation (or a mistaken downgrade) before it takes effect?
- Can I use my account credit to pay invoices?
- Can cancellation be handled through a ticket?
- Can you cancel or void an invoice that was generated by mistake?
- Can you reactivate a terminated server with my data intact?
- Can you remove a duplicate or incorrect pending invoice?
- Can you waive the late fee if autopay failed through no fault of mine?
- Do servers renew automatically, and how does renewal work?
- Do you have an affiliate, creator, or referral program?
- Do you offer downtime compensation or an uptime guarantee?
- Do you offer first-time, loyalty, or multi-server discounts?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- Do you run seasonal or holiday promotions?
- Does a promo apply to my first payment only or every renewal, and how long are codes valid?
- Does upgrading reset my renewal/billing date?
- How do I add a card or set up automatic payments?
- How do I apply a promo code?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?
- How do I change my billing email, reset my password, or recover my account?
- How do I change or remove a saved payment method?
- How do I check my balance, what I owe, and my billing history?
- How do I find my server after purchase if it isn't showing on my account?
- How do I know my payment is secure?
- How do I log into the panel vs. the client/billing area?
- How do I pay an invoice, and is there a grace period before suspension?
- How do I pay for a terminated server to recover my files?
- How do I permanently delete my account?
- How do I recover files from a terminated server, and what does it cost?
- How do I renew early, or renew an expired/suspended server without losing data?
- How do I request a refund, and how is it issued?
- How do I turn off auto-renewal, or switch from automatic to manual payments?
- How do downgrades work, and do I get credit for the difference?
- How do plan upgrades work?
- How long before a suspended server is terminated?
- How much does file recovery cost after suspension or termination?
- I've been suspended for non-payment and I want to cancel instead of renew — can I still get my files?
- Is there a fee for cancelling before the end of the month?
- Is there a minimum subscription period?
- My card was declined or charged in a different currency — why?
- My payment method was changed without my consent — what do I do?
- My payment was deducted but my server isn't active / I got a "Remote Transaction Failure" at checkout.
- My server was terminated or suspended even though auto-payment was active — can you look into it?
- Removing an item from my cart darkens the screen with no confirmation popup — is this a bug? (Store/Checkout)
- What currency are invoices in, and can I pay in my local currency?
- What do add-ons cost, and are they one-time or recurring?
- What does "account loaded with $X balance" / store credit mean, and where can I use it?
- What does the "renewService.titleSingular" red error mean?
- What happens to my files after I cancel?
- What happens when my subscription expires — is my data deleted?
- What is your refund policy, and what's the maximum refund window?
- What's the best way to reach billing support?
- What's the difference between suspension, cancellation, and termination?
- What's the exact cost to upgrade between tiers?
- Which payment methods do you accept?
- Why do I have multiple invoices for a single server?
- Why was I charged more than my plan price, or more than last month?
- Why was my server suspended, and how do I get it unsuspended?
- Will my existing discount carry over if I upgrade or change plans?
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