Why was my server suspended, and how do I get it unsuspended?
A suspended server is temporarily offline, but your data is still safe — and getting it back online is usually quick. Here's why suspensions happen and exactly how to lift one.
Why servers get suspended
Servers are generally suspended for one of two reasons:
- An overdue payment — an invoice went past due.
- A chargeback — a payment was reversed through your bank or PayPal.
How to get unsuspended
- If it's overdue, pay the outstanding invoice (plus the $1 late fee).
- If it's a chargeback, resolve or reverse the chargeback.
Once the underlying issue is resolved, your server is reinstated automatically.
Warning: A suspended server is held for 10 days before deletion. Act within that window to keep your data.
Frequently asked questions
How soon does my server come back after I pay? Reinstatement follows once the payment or chargeback is resolved. If it doesn't return shortly, open a ticket and we'll check.
Is my data lost during suspension? No — your files stay intact while suspended. They're only at risk if the server passes the 10-day window and is deleted.
Can I download my files while suspended? Not in the normal way, since the server is offline. If you're suspended for non-payment and want your data, open a ticket to ask about temporary file access.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?