How do I recover files from a terminated server, and what does it cost?

Can you recover files after my server was terminated?

Sometimes. It depends entirely on whether a backup still exists — if one does we can restore it, and if it does not, the data cannot be recovered.

Backups are kept for 30 days after a server is deleted. We can check, and if one is found, restore it for you. Because nothing is guaranteed once a server is terminated, the sooner you ask, the better your chances of any surviving backup still being available.

How much does file recovery cost?

If a backup is found, a restore costs $5.

The $5 applies to an actual restore. If no backup exists, there is nothing to restore.

How do I request recovery?

Message the team (Messages in the client area, or a ticket on our billing website) and include the old server IP and the Console URL. We will check availability from there.

The Console URL contains your server ID, which is what lets us locate the exact server and any backup tied to it. You can find it in your browser history from when you used the client area or the panel. Include both details in the ticket.

Can you reactivate the terminated server with my data intact?

Only if a backup still exists — the same condition that applies to recovering files on their own.

Whether you want the server brought back or just the files handed over, it comes down to whether a backup is available. Provide the IP and Console URL and we will see what can be recovered.