Do you offer downtime compensation or an uptime guarantee?
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Wondering whether outages come with credit or a formal uptime promise? Here's a straight answer on where we stand.
Our position
We don't currently offer downtime compensation or a formal uptime/SLA guarantee. There's no automatic credit scheme tied to outages.
What we do
We work hard to keep servers online, and our network has DDoS protection. Our focus is on preventing downtime in the first place rather than compensating after it.
Tip: If you experience a problem, open a ticket — we'd always rather help get you back up and running.
Frequently asked questions
Is there any SLA I can rely on? Not a formal one at this time. We aim for strong uptime, but there's no contractual guarantee or compensation scheme.
Does DDoS protection cost extra? DDoS protection is part of our network. For anything specific about protecting your service, open a ticket.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?