How do I change my billing email, reset my password, or recover my account?
Managing your account details is mostly self-serve — you can update your email and reset your password yourself. For anything you can't change on your own, we're a ticket away.
What you can do yourself
From your account page, you can:
- Update your billing email.
- Reset your password.
When to open a ticket
For account recovery — or anything you can't change yourself — open a ticket and we'll help.
- Try the self-serve options on your account page first.
- If you're locked out or the change isn't available to you, open a ticket.
Tip: If you can't log in at all, head straight to a ticket for account recovery rather than trying repeatedly.
Frequently asked questions
I can't log in to change my email — what now? Open a ticket for account recovery and we'll help you regain access.
Does changing my billing email change my panel login? No. Your billing account and your panel account each keep their own email, and either one logs you in to the client area. Message the team if you want them changed or matched.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?