Can you cancel or void an invoice that was generated by mistake?

If an invoice showed up that shouldn't have, we can void it — no need to pay something that was raised in error. Here's how to get it cleared.

When an invoice can be voided

If an invoice was generated by mistake, we can cancel it. This covers invoices raised in error, such as an accidental or system-generated charge that doesn't reflect a real order.

How to request it

1. Open a billing ticket from the client area (Message the team on the Messages page) or on our billing website.
2. Reference the invoice number you'd like voided.
3. We'll void it if it was issued in error.

Tip: Don't pay an invoice you think is a mistake — let us confirm and void it first.

Frequently asked questions

Is this the same as removing a duplicate invoice? It's closely related — whether it's a duplicate or another kind of error, reference the invoice number in a ticket and we'll void the one issued in error.

Will voiding it affect my service? No. Voiding an erroneous invoice doesn't affect your active service or its renewal.