Can you remove a duplicate or incorrect pending invoice?

Seeing two invoices for the same service, or one that shouldn't exist? Duplicate and mistakenly-issued pending invoices are easy for us to clear up, so you're never asked to pay something twice.

When this happens

Occasionally the billing system generates an extra pending invoice — for example after an interrupted checkout, a plan change, or a renewal that overlapped with a manual entry. If the amount or the service looks wrong, don't pay it; let us confirm first.

How to get it removed

1. Open a billing ticket from the client area (Message the team on the Messages page) or on our billing website.
2. Include the invoice number of the duplicate or incorrect invoice.
3. Note briefly why it looks wrong (for example, "I was billed twice for the same renewal").

We'll cancel the duplicate or void one issued in error, and confirm once it's cleared.

Tip: The invoice number is the fastest way for us to find the exact charge — always include it.

Frequently asked questions

Will this affect my active service? No. Voiding a duplicate or erroneous invoice doesn't touch your running server or its renewal date.

What if I already paid the duplicate? Open a ticket anyway with both invoice numbers. If you were charged twice, we'll reconcile it or issue a refund.