How do I cancel a refund request after I've submitted it?
On this page
Changed your mind about a refund you asked for? As long as it hasn't been processed yet, you can stop it.
Withdrawing your request
Reply on the same billing ticket and ask us to withdraw the request before it's processed, and we'll stop it. Keeping it on the same ticket means we have the full context and can act quickly.
Tip: Act as soon as you decide — once a refund has been processed, it can't be un-done, so the earlier you reply, the better.
Frequently asked questions
What if it's already been processed? If the refund has already gone through, it can't be reversed. Open a ticket and we'll help you sort out next steps, such as re-purchasing the service.
Do I need to open a new ticket? No — reply on the original billing ticket so everything stays in one place.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel my server, and do I keep access to what I've already paid for?
- What happens to my files after I cancel?