Can I undo a cancellation (or a mistaken downgrade) before it takes effect?
Made a change you didn't mean to? If it hasn't taken effect yet, there's a good chance we can reverse it.
Reversing before it processes
If your cancellation or downgrade hasn't processed yet, open a billing ticket right away and we'll try to reverse it. The sooner you reach out, the better the odds of catching it in time.
Warning: Once a cancellation processes, the server's files are permanently deleted — so speed matters. Reach out the moment you spot the mistake.
Frequently asked questions
What if it's already processed? If a cancellation has already gone through, files may already be deleted. Open a ticket anyway and we'll advise on next steps, including whether a restore is possible.
Does this apply to a mistaken downgrade too? Yes — if the downgrade hasn't taken effect, open a ticket right away and we'll try to reverse it.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?