How do I know my payment is secure?
Paying online should feel safe, so here's exactly how your payment details are handled when you order with us.
How payments are handled
Payments are processed through PayPal and our card processor. We don't store your full card details on our servers — the sensitive parts of your payment are handled by the payment providers, not us.
If something looks off
- Review the charge on your invoice and your bank/PayPal statement.
- If anything about it looks wrong, open a ticket.
- We'll check it for you.
Tip: Keeping your invoice number handy makes it quick for us to match and explain any charge you ask about.
Frequently asked questions
Do you keep my card number? No — we don't store your full card details on our servers. Payments run through PayPal and our card processor.
What if I see a charge I don't recognize? Open a ticket with the invoice details and we'll explain exactly what it was.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?