How do I permanently delete my account?
On this page
If you'd like to permanently remove your account and its data, we can handle that for you. Because it can't be undone, we'll always confirm with you first.
How to request deletion
- Open a ticket from the client area (Message the team on the Messages page) or on our billing website requesting permanent account and data deletion.
- We'll confirm with you before actioning it.
- Once confirmed, your account and data are permanently removed.
Warning: Permanent deletion can't be undone. Download anything you want to keep before you request it.
Frequently asked questions
Will you really delete everything? Yes — the request is for permanent account and data deletion. We confirm first precisely because it's irreversible.
Can I recover my account after deletion? No. Once deletion is actioned it can't be reversed, so be sure before you confirm.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?