I've been suspended for non-payment and I want to cancel instead of renew — can I still get my files?
If your server is suspended for non-payment and you'd rather cancel than renew, you don't have to lose your files in the process. We can arrange a short window to let you export your data first.
Getting your files before you cancel
Even when you've decided not to continue, your world and files are still on the suspended server for a limited time. We can open temporary access so you can download them.
- Open a ticket from the client area (Message the team on the Messages page) or on our billing website.
- Let us know you'd like to cancel rather than pay, and ask for temporary file access.
- We'll arrange a short window for you to download your backups.
- Once you've exported your data, we'll cancel the service.
Warning: Reach out within the 10-day suspension window. After that the server is deleted and there may be no data left to recover.
Frequently asked questions
Do I have to pay the overdue invoice to get file access? No — this option is specifically for when you want to cancel instead of renewing. Just ask for temporary access in your ticket.
How long is the access window? It's a short window arranged with our team, so download your files promptly once access is open.
How do I download my files? Use the Files manager or SFTP in the client area (or the panel) to download your world and configuration during the access window.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?