My payment method was changed without my consent — what do I do?
On this page
If a payment method on your account changed and you didn't do it, we'll help you get to the bottom of it and secure your account.
What to do right away
Open a ticket right away. We'll:
- Review your account activity.
- Secure the account.
- Get to the bottom of what happened.
The faster you tell us, the faster we can investigate and lock things down.
Warning: If you suspect your account is compromised, also change any shared or reused passwords on your own accounts as a precaution.
Frequently asked questions
What's the first thing I should do? Open a ticket immediately so we can review activity and secure your account.
Will you investigate what happened? Yes — we'll review your account activity and work with you to understand the change.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?