What happens to my files after I cancel?
It's important to know exactly what happens to your data when you cancel a server, so you can protect anything you want to keep.
Files are deleted on cancellation
On cancellation, your server's files are permanently deleted. Its backups are kept for 30 days after deletion, but recovery from them isn't guaranteed, so please don't rely on them as your only copy.
If you need a restore later
- A restore carries a $5 reinstatement fee.
- You'll need to provide the cancelled server's last IP address and its console link (which contains the server ID).
Open a billing ticket with those details and we'll check whether a backup is available.
Tip: Always take your own copy before cancelling: download a backup from the server's Backups page, or download your world/files from the Files manager (or via SFTP).
Frequently asked questions
Is recovery guaranteed? No. Backups are kept for 30 days after deletion, but recovery from them isn't guaranteed, so your own download is the safe route.
Where do I find the console link and IP? The console URL is in your browser history from when you used the panel, and it contains the server ID. The last IP is the address you connected to. Include both in your ticket.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?